Terms & Conditions

Additional fees: An airport fee is included in all services to and from the airport for shuttle service. Total with gratuity, taxes, and toll, may apply on some services. 

LUGGAGE
Baggage Policy: Baggage will be limited to one standard-sized checked piece of luggage ( piece not to exceed 40 pounds and/or 62 inches total dimensions) and one carry-on (not to exceed 45 inches total dimensions) per traveling guest. Additional luggage or oversized pieces may be subject to an extra seat charge. Please provide an accurate baggage count when booking your ride.

Wear and Tear: We are not responsible for marks, scratches, broken handles, or other damages that is associated with normal use, wear and tear of luggage.

Carry-On Items: We do not check luggage. All items are considered carry-on luggage. We are not responsible for loss or damage to items carried on board the vehicle unless it can be shown that the company was in some way negligent.

Notification of lost items or damage: Port Canaveral Quick Shuttle must be notified of any loss or damage within 24 hours of transportation. We will make every effort to locate your item for you and inform you of its status within 24 hours.

Lost Items: Lost items that are recovered will be retained for 30 days after notification and will be available for pickup at an agreed time convenient to both parties at our office Monday through Friday, 10 a.m. to 5 p.m. After 30 days, unclaimed items will be disposed of.
CANCELLATION

  • For a full refund, you must cancel at least 72 hours before your transportation start time. You must send us an email with the subject line stating “cancellation & your reference #”
  • If you cancel 48 hours before your transportation start time, you will receive a 50% refund. You must send us an email with the subject line stating “cancellation & your reference #”
  • If you cancel within 24 hours before your transportation start time, your payment is non refundable. You will receive a credit towards future travel with our company. You must send us an email with the subject line stating “cancellation & your reference #”
  • If you no show, meaning you don’t call the office 407-579-3699 and send an email with the subject line stating “cancellation & your reference #”, before your transportation start time to cancel for your transportation, your payment is non refundable.

CREDIT CARD POLICY
For reservations booked by phone, credit card will be charged when you book your ride.
All web reservations require a credit card payment and are charged at the time of booking.

GRATUITIES
Gratuities: An optional tip given to your shuttle ride driver for a job well done is appreciated.
INSURANCE
Licensed, Bonded and Insured: We are fully licensed, bonded, and insured, and possess the necessary permits and licenses required to conduct the business of transporting passengers in the state of Florida.

Limitations of Liability: Carrier will not be liable for delays caused by accident, breakdown, poor road or weather conditions, and other unforeseen event or catastrophe beyond its control. Neither does it guarantee to arrive at, or depart from, any point at any specific time in case of conditions beyond carrier's control. Any expenses incurred as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.

VEHICLES
Types of Vehicles: Please understand that vehicles shown on this website may not necessarily reflect exactly the vehicle utilized for your transportation. Every effort is made to ensure that the vehicle used is in the same class and quality as the vehicle shown.
CHILDREN

Unaccompanied Minors: Children ages 8-15 may ride unaccompanied on our exclusive airport service with a permission form signed by authorized parent/guardian. You must notify the reservation agent if the guest is an unaccompanied minor, then complete the Unaccompanied Minor form. If chauffeur is required to escort unaccompanied minor to an airline check-in point, an additional charge of will be assessed. We allow children age 16 and over to ride unaccompanied on our shuttle ride service, at parent/guardian discretion.
SAFETY

Passenger Safety: In order to maintain a safe and comfortable driving environment, our drivers have the right to deny or remove any person who, in the driver's discretion, is boisterous or disruptive. This includes those under the influence of alcohol or drugs, or who are incapable of taking care of themselves, or whose condition, conduct or behavior may be objectionable to other passengers.

SEATING CAPACITY/SIZE
For customers who need additional space that extends beyond the confines of a single seat, we encourage proactively purchasing the necessary number of seats prior to travel. This approach ensures adequate planning for the number of occupied seats on our shuttles and prevents unplanned accommodations that may cause inconvenience to other passengers.